Part Time Virtual Customer Care Professional

1/3/2016 8:48:22 PM
Virtual Customer Care Professional, Part Time - KidTrail Pick
Our ward winner customer care organization delivers phone support to millions of customers, deepening relationships while efficiently finding creative solutions to meet customers’ needs. Working as a Part Time Virtual Customer Care Professional, you can work from home and build a career, delivering on our brand promise and providing world-class service to our customers, while we support you with first-class training, schedule flexibility and progressive opportunities to grow. Join a global brand recognized as a Top 100 Remote Work Company (FlexJobs) and an eight-time Customer Service Award Winner (JD Powers) - it all starts here.

What you’ll be Doing:

- Working from home 20-29 hours per week, answering incoming calls in a fast-paced environment

- Scheduled work days/hours must include Monday, Friday and Saturday and fall between 9 AM – 2 PM EST and/or 5 PM – midnight EST

- Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed

- Delivering extraordinary service by following our Relationship Care philosophy: tailoring unique solutions for each customer, reinforcing the benefits of card membership, providing relevant offers that deepen customer engagement and result in measurable value for our card members

- Using tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution

- Meeting performance goals that include, but are not limited to, customer survey results, average call handle time, schedule adherence, quality and Compliance standards

- Successfully completing a 6-week on-the-job training course; 100% attendance required during the training period; Training will take place Tuesday through Saturday; permanent schedules will vary

What’s in it for you:

- Competitive starting pay (minimum $15.73/hr)

- Monthly performance-based incentives, over and above your base pay

- Flexible, non-traditional schedules available

- Generous benefits package after 90 days of employment: tuition assistance, retirement programs and comprehensive medical, dental and vision plans

- Paid training, to be completed from your home office on company-provided equipment

American Express will cover the connection cost and monthly fees for dedicated telephone and Internet service from an American Express approved provider in your area. The requirements are as follows:

If interested, please click at the following link for more details and to apply for this position:

American Express Part Time Job

Photo Credit: American Express


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